Privacy Policy Statement

This privacy policy outlines how your information is collected, used, and protected to support a safe and transparent experience on our gardening services platform.

Information We Collect

We collect personal and usage details to deliver the best possible service and respond to your requests efficiently.

• Contact information supplied when submitting a form, such as name, email, or phone number.
• Information about your garden or property included in service requests or consultation notes.
• Usage data from visits to our website, including pages accessed and technical details like browser type.
• Records of any communications between you and our gardening team, kept for quality and support.

How We Use Information

Your data is used strictly to improve your experience, fulfil requests, and provide relevant service updates.

• Reply to messages or enquiries submitted through our platform.
• Organise and deliver tailored gardening services based on provided information.
• Enhance site performance with analysis of aggregated usage statistics.
• Comply with regulations and fulfil any legal obligations around record-keeping.

Legal Basis for Processing

We rely on lawful grounds under South African data protection law to process your data securely and fairly.

Data processing is performed mainly on the basis of service delivery, your consent, or requirements set by South African law.

Information Sharing

Your information is never sold and is shared only for essential service provision or as required.

• To our internal team, who need it to respond to enquiries or perform on-site gardening services at your request.
• With technical partners who maintain the website and secure user data under contract.
• If legally required by South African authorities or to protect our legal rights or users’ safety.

Security Measures

We implement reasonable safeguards including encryption, access controls, and regular security checking to prevent unauthorised access to your personal data. Only authorised staff have access to your information, and all systems are regularly reviewed.

Your Rights

You have rights under South African law regarding your personal information.

• Request access to your data and receive a copy of stored personal information.
• Ask for correction of inaccurate or outdated details provided to us.
• Request deletion of personal data except where retention is required by law.
• Withdraw your consent where processing is based on it, without affecting legality of past uses.

Cookies Policy

Our website uses cookies and similar technologies only for essential functionality and to improve your experience with non-identifiable usage statistics.

See cookie policy See cookie policy

Contact Us

If you have questions or concerns about our privacy practices, please contact our team for personalised support.

Changes to Privacy Policy

We may update this policy to reflect new legal or operational requirements. Notification of changes will be posted on this page with the revised date below.